Consultation and Engagement Database

Enter and View visits can happen if people tell us there is a problem with a service. They can also occur when services have a good reputation, so we can learn about and share examples of good practices from the perspective of people who experience the service first-hand. Healthwatch Greenwich visited Riverlee Residential and Nursing Home, whcih is in a quiet residential area in West Greenwich, close to Deptford Bridge station, bus stops and local amenities. Communal areas and bedrooms are neat, tidy and well equipped and a good range of activities are offered to keep residents engaged. Read more in the report.

Healthwatch Greenwich are the independent champion for people who use health and social care services in the Royal Borough of Greenwich. This report details patient and provider observations of the NHS in the borough.

This report is a brief evaluation of a pilot walking project for Syrian families in Greenwich. The project was instigated by Laura Love-Petschl, Founder of Between Humans, bringing together her experience with refugees, being a parent, and volunteering for a parent and baby walking group, Blaze Trails CIC.

The Volunteer Centre Greenwich Annual Report for 2021-2022 outlines the outcome of activities from the year, progress on existing projects, and the direction of the organisation for the coming year.

The Greenwich Hub for Influence, Voice, and Engagement (G-HIVE) will support the representation of local communities’ needs and aspirations around health and social care. By ensuring that the voices of local communities are heard, G-HIVE will support system change. This, in turn, will support them to access NHS and social care services in a timely way, and help to address inequalities within them about access, outcomes, and benefits.

The Greenwich Hub for Influence, Voice, and Engagement (G-HIVE) aims to support the Statutory and Voluntary Sectors, and local communities, in the Royal Borough of Greenwich to redress the deep-rooted inequalities in the borough. This will be delivered by: •Creating a powerful infrastructure and set of activities that better ensure representation of local communities’ needs and aspirations • Building a culture of system change, with a focus on developing strong, professional, and beneficial relationships with local communities, groups, and organisations based on trust. • Improving consultation and co-design processes, which include the voices of seldom-heard communities, to ensure continued progression of community development, engagement, and participation.

Working with the Royal Borough of Greenwich, Healthwatch Greenwich supported service user and informal carer involvement in the procurement element of the commissioning process for Local Neighbourhood Care Services (LNCS). This report, part 1, contains a description of the process undertaken by Healthwatch Greenwich to support service users and informal carers to take part in the procurement element of the commissioning process.