Guide Dogs has recorded a £7.8m loss on a cancelled customer relationship management (CRM) project, its latest accounts reveal.
Andrew Lennox, chief executive at the charity, which in March announced 181 redundancies as part of a cost-saving restructure, said ending the IT project had been a “difficult decision” and gone “against every instinct”. Reviews of the initiative, intended to improve interactions with service users, volunteers and donors, showed it “wouldn’t deliver anticipated outcomes nor deliver the requirements needed for our future ambitions”, Lennox added. Read more about Guide Dogs here.