Emma Haddad is not a charity sector veteran. When she moved from the civil service two years ago to become CEO of St Mungo’s, it was her first charity role. When she arrived in the post in November 2022, in the midst of an emerging cost of living crisis, there was a live pay dispute Haddad admits “was challenging to navigate”. And despite the challenges the charity has faced (and still is facing), she is enjoying her role and the opportunity the organisation has to end homelessness. Read about how she addressed the challenges here.