09:30am to 1:30pm, 3 March, Online.
Working with people with complex lives can be difficult, especially when service users might display defensive, aggressive, or disengaging behaviours that can interrupt constructive and meaningful engagement. In order to work effectively with clients who may exhibit challenging behaviour, this workshop explores the causes, biomechanics, strategies, and timings to manage and de-escalate potentially difficult circumstances. Book your place here.