Consultation and Engagement Database

Enter and View visits can happen if people tell us there is a problem with a service. They can also occur when services have a good reputation, so we can learn about and share examples of good practice from the perspective of people who experience the service first hand. Healthwatch Greenwich conducted an Enter and View report at Arnold House, a two-storey, purpose-built care home located in a busy area of Greenwich. It is close to Queen Elizabeth Hospital and is near public transport, shops, and other amenities.

Read Healthwatch Greenwich's latest report for insights into stakeholder feedback on our work and the actions we've taken to address these recommendations.

Read Healthwatch Greenwich's latest report providing insight into the experiences and perspectives of people living with homelessness and the challenges they face in navigating local health and care services.

Healthwatch Greenwich are the independent champion for people who use health and social care services in the Royal Borough of Greenwich. This report details patient and provider observations of the NHS in the borough.

South East London Integrated Care Board designed this report to identify key metrics relating to these overall aims and should be read alongside the SEL ICB Annual Report and Annual Accounts 23/24 plus our Joint Forward Plan all of which are published on our website. Each section within this report addresses a specific health domain, looking at health inequalities by age, deprivation, ethnicity, and gender.

During our visit, we witnessed a nurturing environment with warmth and respect. Staff were attentive to residents' needs and tailored daily outings and hobbies to their interests. Family members shared their appreciation for this care, describing the compassionate approach of staff. However, families highlighted concerns with staff turnover and a lack of communication.

Healthwatch Greenwich are the independent champion for people who use health and social care services in the Royal Borough of Greenwich. This report details patient and provider observations of the NHS in the borough.